Desperate for money, social grant recipients borrow from a surprising source

Elderly people and people living with disability queue to collect their social grants outside Net1 Financial Services at the Soshanguve Plaza in Pretoria on the first Friday in June. Many also take out loans at the same office. Photos: Mosima Rafapa

Most days snaking queues form outside the Net1 Financial Services office in Soshanguve Plaza, Pretoria. People draw their social grants here but many also come to borrow money on their EasyPay Everywhere green cards because they can’t make ends meet with their meagre grant money.

On the first Friday of June, there was a queue of about 250 people to draw old-age and disability grants, and another queue of about 100 people who wanted to take out loans against their social grants, a controversial but thriving business.

There are queues most days for loans and they start forming hours before the office opens at 8am. People sometimes have to return the following day as the office cannot process everyone waiting in line by 4pm.

Annah Zondo, 68, who lives in a shack in Soutpan, Tswaing, says her family cut meals down to two a day and she still has had to resort to taking out a loan. By grant payout day there was nothing to eat at home for her family of seven. An old-age grant is R1,980. She said that after deductions, she received about R1,500 in June.

She spent it mostly on groceries, then bought paraffin and paid her dues for a burial society.

“I’m here to borrow money again because I finished paying my loan which I took out in December,” she said. She had borrowed R1,800 from Net1 and paid back over six months.

“I know that even the loan they give me [now] won’t last. I will suffer before the month ends,” said Zondo. “I’m busy crushing tins that I collected so that I can make extra money.”

Solly Mokoena, 64, from Soshanguve Block TT, joined the queue before 6am. His old age grant helps support a family of five. He took out a loan for R1,800 with Net1. He also borrowed from FinBond, first R600, then another R600.

“If only I could get a job because the grant money is too little. I owe Net1 R1,800 and I’m left with five months to finish paying it. At FinBond, I have a loan of R1,200 … By the time they have taken their money, I’m left with nothing,” he says. “I live by borrowing. I’m used to it. The cost of living is too high.”

We returned on a Wednesday and there were again about 100 people in line. One was Mpho Mosima, who relies on the child support grants she gets for four of her children. She was there to apply for a loan.

Samuel Mosetlana, 67, from Winterveldt, said, “I borrowed money from Net1 because I was tired of owing loan sharks where I live. I’m left with three months to finish paying off the R2,000. My wife is only 54 and doesn’t have any income. So my family relies on me. That’s why we turn to loans. The grant is too little, everything is expensive.”

Moneyline Financial Services (Pty) Ltd, a subsidiary of the Lesaka Group (the rebrand of Net1) said it offers loans of between R100 to a maximum of R2,000, with a loan term of up to six months. “We do not charge interest on the loans” the company says, but there are “service fees” (which can add up to about 32% of the loan value).

To obtain any Moneyline loan an applicant must be an existing EasyPay Everywhere customer and “needs to prove that they have three months’ worth of income, can afford the loan, and has a credit history in good standing”.

In its latest quarterly report, Net1 says Lesaka Technologies is pushing to grow the number of EasyPay clients and also micro loan clients and to promote “cross selling”, such as funeral insurance. It signed up 5,500 new such standalone policies in the first quarter of 2022.

The report said the company had 1.1-million active customers and 415,000 active loans from EasyPay Everywhere clients with a total loan book of R359-million as of 31 March 2022. The average loan size is R1,417.

Background: How EasyPay Everywhere got nearly one in ten grant recipients on its books

The following is an abbreviated version of the introduction to the Black Sash September 2020 research report: SOCIAL GRANTS: Challenging Reckless Lending in South Africa

In 2012, the South African Social Security Agency (SASSA) signed a contract with Cash Paymaster Services (CPS) to disburse social grants. Under this contract, CPS registered all grant beneficiaries and recipients, collected their biometric information, and opened nearly 10.5 million SASSA-branded Grindrod Bank accounts.
In 2015, Net1 feared their unrestricted access to grant recipients would end with the SASSA contract. As a result, they added another product to their portfolio in the form of an EasyPay Everywhere (EPE) bank account with Grindrod Bank.
Moneyline, a subsidiary of Net1, made it compulsory for grant recipients seeking credit to open a new EPE bank account, which would continue beyond the end of the CPS contract with SASSA.
Net1 was able to migrate grant recipients to these new accounts.
The CPS/Net1 payment system – which was separated from the National Payment System – transformed the social grant into collateral for credit for all money lenders with a debit order facility.
Across the country, small lenders in every town put up signs saying “pension loan” or “SASSA loan,” specifically marketing their products to social grant recipients.
Lenders wanted to offer credit to grant recipients because social grants are secure, regular monthly payments from the government.
When CPS’s unlawful contract ended, SASSA implemented a change in service providers, from CPS to the South African Post Office.
Despite the termination of the CPS contract, aspects of the lending environment it established remain in place.
As of March 2019, just under one million or 9.5% of all grant recipients still use their EasyPay accounts, which allow for automatic debit orders.
Many microlenders and payday lenders force grant recipients to open accounts with EasyPay or one of the other banks in order to continue borrowing money as usual.
EasyPay has continued to pay grants at some decommissioned sites for their clients.

It is easy to view lenders like EasyPay as better alternatives to abusive practices. But to say that formal lenders like EasyPay are better or worse than informal ones is to miss the fact that their preferential access to this vast market was handed to them “on a plate” when CPS was given the SASSA contract in 2012.

Desperate for money, social grant recipients borrow from a surprising source

“I received my money yesterday but it’s already finished”