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Answers to your questions

Have a question you would like answered? Email us and we may answer it. The questions here are based on ones from our readers, with identifying information removed.

Please note: GroundUp is just a news agency. We are not lawyers or financial advisors, and we have nothing to do with SASSA, Home Affairs, or any other government bodies. We do our best to make the answers accurate using publicly available information, but we cannot accept any legal liability if there are errors. If you notice any discrepancies, please email [email protected].

Topic: Social Grants  |  Show questions and answers for all topics

If my SASSA grant is paid directly into my bank account, do I need to get a black card?

No. You only need to get a black card if you have been using a gold card to withdraw your grant money.

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Will SASSA back pay the grant money I was supposed to get if I lost my application number after I was approved?

SASSA does not explain how or if successful applicants whose grants haven't been paid will be back paid.

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Can I apply for an old age SASSA grant if my wife's annual income exceeds the maximum income threshold but I am unemployed and she is under debt review?

Unfortunately, if your combined income exceeds the threshold, your application is unlikely to succeed, but you can appeal the decision.

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Why was my SASSA grant stopped in December and January?

SASSA suspended SRD grants to beneficiaries suspected of fraud.

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How can I apply for a SASSA child support grant if I don't have a bank statement to prove my income?

If you donā€™t have a bank account, there are other ways you can prove your income situation to SASSA.

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If my mother passed away after SASSA paid her grant, how can her family access the money?

If she had not withdrawn her pension in the month she died, the family member who paid for the funeral can apply to SASSA for unclaimed benefits.

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If my SASSA card expires, can I still receive money but not be able to withdraw? Or will the money not be paid at all?

SASSA will not stop paying your grant money, but if you do not draw your grant for three months, the grant will lapse.

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IĀ tried to register my son a month after her turned 18 for an SRD grant butĀ the website says his ID and grant is already active. What can we do?

SASSA says that if you suspect wrongdoing like that, you must immediately contact their fraud hotline at 0800 601Ā 011, and give them the ID number.

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Why is SASSA not sending me an ID verification link?

It could be that they are struggling to verify your identity because you have a green ID book and your photo is not clear enough.

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If SASSA approves my appeal of a social grant application, will they pay me the money for all the months since I applied?

Yes, SASSA will pay for the months you didnā€™t receive payment if your appeal succeeds.

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